Due to supplier restrictions, Some products cannot be purchased online for shipment outside of Canada. Please call +(1) 604-620-1777 or Email us at [email protected] for assistance.

Shipping Fees

Shipping Area

VIA

United States, Canada

Canada Post Regular Parcel

3-7 Business Days

$20.00 estimated 2017

Canada Post Expedited Parcel

1-6 Business Days

$25.00 estimated 2017

Canada Express

Ontario 2 Business Days, Others 3-5 Business Days

$35.00 estimated 2017

UPS Express Service

Ontario 1 Business Day, Others 2-3 Business Days

$40.00 estimated 2017

Mainland China, HK, Macau, Taiwan

Private Courier

7-15 Business Days

$30.00 estimated 2017

International Orders

Standard

5-10 Business Days

$45.00 estimated 2017


Shipping Informations

Please note all shipping fees incurred when sending the order out are non-refundable and all returns are done at the customer's expense. Refused shipments and shipments not picked up at shipping depots are considered returns and are subject to return shipping charges.

All in-stock items are shipped within 4-6 business days (Monday - Friday), due to higher than normal order volumes during sales shipping times may increase, and you will be notified of any delay.  You will be emailed a tracking notification email once your order has shipped.

If there are any discrepancies with shipping amounts (or over-sized items that require shipping charges to be calculated after the order has been placed) a customer service representative will contact you via phone or email to discuss price changes or shipping options. If no shipping amount at all shows on your over-sized item (such as furniture. mattresses, bean bag chairs or a stroller/ car seat combo) a customer service representative will contact you via phone or email with the appropriate shipping amount. Our shipping partners will attempt to deliver orders twice. A delivery notification will be left at your door if our shipping partners are unsuccessful in their attempts, packages are held at their depots and then shipped back to the store. In order to arrange a re-delivery, delivery charges will need to be paid again by the purchaser. Please note that all deliveries are shipped with "signature required".

All claims for damages/ defects must be submitted in writing to [email protected] within 48 hours of receiving the goods. Any order discrepancies need to be reported to [email protected] within 48 hours of receiving the goods.

FREE SHIPPING** when you spend $99 or more (Before Tax)

As a thank you for shopping with BabySense Kids & Mom we are pleased to offer Free shipping for all online orders over $99 (before taxes). Orders that qualify for Free Shipping will be sent via standard service

**"Free Shipping" offer excludes clearance items, all Furniture items, such as; cribs, beds, dressers, night tables, beanbags, all mattresses; twin, full and crib sized. These items will be noted in the product description. Free Shipping discount not applicable with returned merchandise. This offer is not valid on previous purchases. This promotional offer may be modified or terminated at any time without notice. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of a discount. Free Shipping offer only applies to online orders and not orders placed in store. some In-Store furnitures may qualify for free shipping as well, please contact us at 604-620-1777. BabySense reserves the right to cancel and/ or not ship an order at any time.

Shipping charges are based on our shipping partner's locations. If your location is outside of their shipping areas there may be additional shipping charges that were not calculated with your initial order. This applies to orders that have received Free Shipping as well as those below the free shipping threshold. We will do our best to find a shipping rate that will work within the parameters of what was estimated but some items (oversized items shipping to rural areas, shipping to northern parts of the province, etc) are unable to be calculated by the system and need to be manually calculated by a staff member. We apologize for any inconvenience that this may cause and we will contact you as quickly as possible with shipping options.

Cancellation Policy

With our commitment to process online orders quickly, cancellation requests must be submitted within 24 hours from the time of order.

Please contact us at 604-620-1777 or [email protected] with your cancellation requests. We will notify you if your order is eligible.

Exceptions

Some areas of the country are excluded from our Free Shipping policy. Free Shipping is eligible for orders shipping within Canada.

These exception areas include: Yukon, Northwest Territories, Nunavut & the following postal codes:

  • British Columbia
    V0W, V0C, V0T, V0J, V8J, V0V, V8G, V8C, V0T, V1J, V1G, V0E, V0B, V0K
  • Manitoba
    R0B, R8N, R8A, R9A, R0L
  • Alberta
    T0H, T8S, T0G, T0A, T0P
  • Saskatchewan
    S0M, S0J, S9X, S0P, S0E, S0L, S0N, S4H, S0C, S4A
  • Quebec
    G8P, G0V, G0W, G0T, G0H, G0G, G5B, G0C, G4X, G0C, G0J, G5J, G4W, G0E, G5H, G0K, G5R, G0L, G5T, G5A, G8M, G8J, G8L, G8K, G8H, G8N, G7P, G7B, G7N, J1T, J0A, J1Z, J5V, J3T, J6E, J0R, J8C, J0T, J0K, J9L, J9E, J0X, J0W, J0M, J0Z, J9P, J0Y, J9P, J9T, J9Z, J0T
  • Ontario
    P0V, P9N, P8T, P8N, P0W, P0Y, P0X, P9A, P0T, P0L, P5N, J0T
  • Newfoundland & Labrador
    A0P, A0R, A2V, A0K, A0A, A0H
  • Nova Scotia
    B0E

Furniture

All furniture deliveries are a curb-side (first threshold) delivery service and cannot be delivered to PO Boxes. For more information on our furniture delivery or to inquire about additional delivery options please contact our Customer Service team at [email protected]

We ask that you inspect all furniture pieces upon delivery. If the products arrive damaged please sign for the item as 'Damaged' and advise the driver. Please then contact the store that you purchased the furniture from or email [email protected] and advise of the damages so that we can proceed from there.

In the event of a manufacture defect, please contact the store that you purchased the furniture from or [email protected] . All manufacture defects must be reported no later than 2 business days from the date the item was shipped. We require our customers to take photos showcasing the damage/defect, a copy

of the original receipt or copy of gift receipt, model number, manufacture date, and item description.

US-bound Shipment Information

US-bound shipments do not include brokerage fees and any duty or customs charges involved in cross-border shipping. Shipments to the US over a certain value may attract the attention of the local Customs office; this is out of of control and all charges accrued from this are the responsibility of the receiver.

All returned items from the US need to be sent via US Postal Service. Any shipments returned via Fedex, Purolator or UPS can lead to brokerage charges which will also be the responsibility of the customer.

Product Restrictions

Some products may be prohibited from crossing to the United States (or other countries) and may be subject to being detained at the border. To prevent this risk, BabySebe retains the right to void any order that has products that fall under this category. Car seats, all furniture items, high chairs, and any other products

that are required to pass Health inspections and standards before entering a country are included.

In Store Pick Up

At this time IN STORE PICK UP is not available for online purchases.

If you would like to arrange an in-store pick up please call us at 604-620-1777 and a customer service representative will be happy to help you.


Domestic Orders

To the Contiguous North America:

We send all orders within North America via Canada Post Or U.S. postal services. For orders within Canada you can select Regular Parcel, Expedited service. Orders to the United States are shipped by Canada Post, Expedited Parcel USA, Small Packet Or U.S. postal services. All orders should be received within 3~7 business days via Canada Post or USPS Services. Free Shipping in BC on order over $99, Your order has to meet Canada Post size and weight requirements. Oversize items, such as Strollers, Car Seats, Furniture etc. will not qualify for free shipping.

Once your package has been shipped, a tracking number will be provided on your shipping Confirmation Email. Please contact our sales representatives at [email protected]. All packages can be tracked at HERE via Canada Post or USPS

For orders placed on weekends and the statutory holidays, please allow for additional time to process.

To China

Orders shipped to China are sent using our private courier. All shipping options include a tracking number. Orders shipped by Private Courier can be tracked via the delivery provider’s website or on our website. All orders shipped to China will be delivered via door-to-door express services. To ensure proper delivery, please type the receiver's name, phone number, postal code and detailed street address in Chinese when ordering. Please contact us at (+1) 604-620-1777, we will be happy to answer any of your questions. Orders should be received within 3 to 7 business days.

All orders require 24 hours of processing time unless otherwise noted on the product page. Shipping times are made available during the checkout process.

For orders place on the weekends and the statutory holidays, please allow additional processing time.

To International

International shipments (excluding China) can be sent via Xpresspost International.