14 Days Return Policy
At thebabysense.ca, we want you to be 100% satisfied with your purchase. 14 Day Returns: we will accept unopened products up to 14 days of purchase. Some exceptions apply – please see below for a listing of these items. If you would like to make a return request, please email [email protected] with your order number (as quoted in the subject line of your “Order Update” emails), the item(s) that you would like to return, and the reason for the return. One of our friendly Customer Care team members will reach out to you as soon as possible with the next steps!
For safety and hygienic reasons, the following products cannot be returned or exchanged:
- Car seats and Car Seat Bases
- Strollers & Accessories
- Breast Pumps & Accessories
- Nursing Bras
- Bottles & Nipples
- Nursing pads & Nursing Accessories
- Teethers & Pacifiers
- Skin Care Products
- Special Order Items
- Gift Cards
- Clearance items
All Sale items, Clearance items, Special Orders, US and International purchases are FINAL SALE.
If you would like to make an exchange, please contact Customer Service.
Refunds & Credits of Online Purchases
We will issue a refund to your credit card for the full purchase price (including taxes) of any unopened items that you return within the returns 14 days. For returns by mail, please make sure to enter all of your information, including your email address. It can take up to 14 days to process the return when you return by mail and credit your account. We will notify you via email once your return has been processed. When returning online purchases by mail, please note that your financial institution will likely take approximately five business days to reflect any credits. Original shipping and handling costs are non-refundable. If you have any questions about your return, please contact Customer Service.
***Please note all shipping fees incurred when sending the order out are non-refundable and all returns are done at the customer's expense. Refused shipments and shipments not picked up at shipping depots are considered returns and are subject to return shipping charges.
Disclaimer: Customers are responsible for all shipping charges for any returned products under the FREE SHIPPING promotion.
Returns can be mailed to
Unit 25 - 4429, Kingsway, Burnaby, BC V5H 2A1, Canada