FAQs 


Where are you located?
We are located in Richmond,BC,Canada.

What does theBabysense.ca sell?
We offer thousands of different items including products for Baby & Kids, Beauty & Skin Care, and so much more!

Why buy my healthcare products online?
We have a massive selection of Green & Natural, Baby, and Wellness products to suit every need. We also offer quick shipping on every order.

What methods of payment do you accept?
You can use the following payment methods : Visa/Visa debit, MasterCard, Union Pay,WeChat Pay and Alipay.

Is my order subject to tax?
You will be charged tax based on the destination province or territory that your order is being shipped. When you complete your order, we will calculate the required tax based on your location.

How do I know that my order has been received?
As soon as you make your order, you'll receive an order confirmation email from us to let you know that we received your order. Didn't receive an email confirmation for your order? This is probably because your email provider is putting our emails in your "Spam" or "Junk Mail" folder. Feel free to call us to confirm your order or check on its status, we'd be happy to hear from you!

When will I be charged for my order?
You will be charged as soon as you make an order.

How do I cancel my order?
Please be aware that order cancellation is a time-sensitive action, so please do get in touch with our Customer Care team as soon as possible. You can request a cancellation by EMAIL: [email protected] Please ensure that you include your order number in your email.

Can I make changes to an order that has already been placed?
We are unable to add items to an order, after it has been placed. We can, in some cases, edit the shipping address information. Once an order has entered the processing stage, we are not able to guarantee that amendments to an order will be possible. Please email our Customer Care team as soon as possible, if changes are desired, and we'll be happy to help, as best as possible.

Where do you ship?
We ship to all locations in Canada and other countries also.

How do I track my order?
We will send you an e-mail with tracking number.But if you choose the private carrier,there might be no tracking number for the package